Shipping & Returns

Returns Policy

At Toyseverywhere.com, our utmost priority is to ensure your complete satisfaction with our products and services. In the event that you are dissatisfied with your purchase, we are more than willing to offer a refund and exchange service, subject to the following conditions:

Timeframe for Returns and Refunds: All return and refund requests must be submitted within 30 days of receiving your purchase. To initiate the process, kindly contact us through the Contact Us page.
Providing Necessary Information: When requesting a return or refund, please include your order number and a detailed reason for your request. We will carefully review your submission and respond via email to notify you of the approval status.
Return Guidelines: For a successful refund, the returned item must be in its original packaging and condition, accompanied by a valid receipt. Regrettably, if the item is not in its original packaging and condition, the return and refund application will be declined.
Responsibility for Return Shipping Costs: Please note that we cannot cover the shipping charges for returns made due to personal reasons. We encourage you to make your purchasing decisions thoughtfully. Nevertheless, should the return be a result of our error (e.g., incorrect or defective item received), we will gladly bear the return shipping costs.
Non-Returnable Products: Kindly review the refund policy for each product carefully before making a purchase, as some items may not be eligible for return and refund.

Damaged Product Replacement Process

If you receive a damaged product, we're here to assist you promptly. Please follow these steps to ensure a smooth resolution:

Step 1: Preserve Packaging

Please do not discard the packaging of the damaged item. Keeping it will aid in processing the replacement.

Step 2: Contact Us

Immediately reach out to us through the Contact Us page to report the issue and request a replacement.

Step 3: Provide Essential Information

To expedite the process, please provide the following details in your email:

Your order number for reference.
Proof of purchase (receipt, invoice, or order confirmation).
Clear pictures and videos showcasing the damage to the package or products.
Ensure you provide the correct shipping address to prevent any delivery discrepancies.

Replacement Procedure:

If the product is damaged upon receipt and not due to customer mishandling, we will arrange a replacement at no additional cost to you.
However, if the damage is caused by the customer, such as improper use or mishandling, a replacement will still be possible, but an extra fee for the replacement will apply in such cases.

Order Modification or Cancellation

To change or cancel your order, kindly follow these guidelines:

Timeframe: If you wish to modify or cancel your order, please contact us within 24 hours after placing the order. Timely communication allows us to assist you efficiently.
Get in Touch: Reach out to us through the appropriate channel, and we will promptly attend to your request once we receive your message.

Important Note:

Orders that have already been dispatched and sent out unfortunately cannot be modified or canceled. In such cases, we recommend considering our return or exchange options after receiving the order.

Refund Processing Time

We understand your eagerness to receive your refund. Here's what you can expect during the refund process:

Return Shipment and Transit Time: When you send your package back to us, it typically takes 10 to 15 business days for the return to reach us, depending on the carrier.
Processing Time: Once we receive your return, it will take us 3 to 5 business days to process it and inspect the item.
Approval/Rejection Notification: After inspection, we will promptly email you to confirm receipt of the item and inform you whether your refund request has been approved or rejected. This notification will be sent within 4 business days from the approval date.
Refund Payment Time: If your refund is approved, it may take your bank additional 5 to 10 business days to process the refund and reflect it in your account.

Please be aware that refund payment processing time might vary depending on your bank's policies. If you have any questions or concerns regarding the refund status, we recommend contacting your bank for further details.

Initiating a Return:

If you need to return an item, please Contact Us with your order number and details about the product you wish to return. We will swiftly respond with instructions on how to proceed with the return.

At Toyseverywhere.com, we value your satisfaction and strive to make the refund process as efficient and transparent as possible. If you have any queries or require assistance, please do not hesitate to reach out to our dedicated customer support team.

Thank you for choosing Toyseverywhere.com. We look forward to providing you with exceptional service and resolving any concerns promptly.

Shipping information

At Toyseverywhere.com, we strive to provide a smooth shopping experience. Before placing your order, please take the following points into consideration:

1. Order Cancellation:

If you wish to cancel an order, please submit an email request within 24 business hours BEFORE the shipment is sent out. We will do our best to accommodate your request during this timeframe.
However, once the product is in shipment, we regretfully cannot accept order cancellations or offer immediate refunds.

2. Shipping Locations:

Toyseverywhere.com primarily ships products to the United States, United Kingdom, Germany, France, Italy, Spain, Australia, and New Zealand.
All shipping times exclude clearance/customs delays. In most case, orders will be deliveryed during 10-15 days, sometime 15 - 25 days.
For shipments to the rest of the world, kindly contact us through the Contact Us page. Our logistics staff will assist you in arranging the logistics for your order.

3. Shipping Process:

The products you purchase from our store will be dispatched from our China Beijing Stock Exchange warehouse.
We do our best to process & ship all orders as soon as possible. Most orders are processed within 48 hours.
To ensure swift and secure delivery, we collaborate with major and trusted international carriers, ensuring your parcels reach their destination efficiently and safely.

We aim to provide a smooth and efficient shipping process to ensure your satisfaction with your purchase. Here's how our shipping process works:

1. Confirm:

After placing your order and making the payment, you will receive an order confirmation email.
This email verifies the accuracy of the recipient's address and confirms that our store is preparing your purchase order.

2. Processing:

Once you confirm your order information, our warehouse team will process your order.
Our staff will carefully prepare your products for shipment and conduct quality inspections.
Normally, this process takes 2 - 3 working days. However, for certain handcrafted products, the processing time may extend up to 14 days as they are produced from scratch.

3. Shipping:

Our order processing system automatically matches the best distribution logistics based on product size, weight, and destination custom requirements.
If the order contains a "PO Box" in the street address, the system will review and determine whether the selected delivery logistics can accommodate this. If not, our customer service staff will promptly notify you to modify the address or cancel the order.
Please note the following delivery terms:

Orders with a total purchase value greater than $75 USD enjoy free shipping.
Estimated Arrival Time = Processing Time + Shipping Time
During peak seasons (e.g., Mother's Day & Christmas), shipping may take an additional 3-4 Business days.
During Chinese Holiday seasons (e.g. Chinese New year & National Day), shipping may take an additional 5-7 Business days.
Each year, among all the shipments we handle, there's a 1% to 3% possibility that a shipment might be sent back or held. This could lead to additional charges like tariffs, customs taxes, VAT, customs clearance fees, customs clearance service fees, and other similar costs. If your shipment faces this situation, rest assured. One of our service representatives will reach out to you through email. We'll collaborate to address the matter and make sure you're content with the outcome.
Due to customs policy, certain items such as glue, battery, wax, or pigment may not be included in the package.
International standard shipping time: 7-20 working days.

Order Tracking:

Once you place an order, you will receive an Order Acknowledgement email confirming your order details.
When your item ships, you will receive a Shipment Confirmation email containing your order number, carrier information, order placement date and time, shipment status, and package tracking numbers for shipped items.
To track your shipment's exact location, use the provided tracking number on the logistic service provider's website.
Please note that there might be a slight delay in viewing logistics information immediately after shipment.

4. Delivery:

Upon shipment, you will receive an email with the tracking number and shipment company website link.
You can also track your order on your Toyseverywhere.com user account.
In case of an unsuccessful delivery status, our logistic staff will directly assist you in tracking the shipment.
If the tracking information indicates that the package has been delivered, but you have not received it, please contact us immediately.
For any product-related issues, you have 15 days after receiving the shipment to contact our customer service team.
Our dedicated customer representatives will response to any concerns within 24 hours. However, overdue requests may not be accepted.

For any queries or assistance, please contact our customer service through the Contact Us page. We will respond as soon as possible to ensure your satisfaction with our products and service.

Thank you for choosing Toyseverywhere.com. We look forward to serving you and making your shopping experience a delightful one.

Sincerely,

Customer Support Team

Toyseverywhere.com